I contacted Grant at Mr Fix on Sunday night as my bathroom mixer tap would not switch off. He phoned me promptly the ensuing Monday morning and arranged to come out that very morning. We agreed a time and he arrived promptly.

He replaced the tap as agreed but in the process also corrected some plumbing from the original installation. He then advised there was a condensation issue with my pipework under the sink which with further investigation transpired to be a leaking joint, He proceeded to this right and then went on to double check and adjust the pressure on my combi gas boiler as I had mentioned there had been problems with it following the initial leaking tap.

I hope the in depth description above demonstrates how thorough and attentive to his customers Grant is. He takes the time to explain exactly what the fault is and how he is going to address it and it’s clear he really wants to provide his customers the best service out of professional pride and empathy for their situation. I contracted Grant once before in the past and knew it would be the a good decision to call him out again, I am glad I did as he tenaciously resolved all my issues without fuss, not stopping until I was satisfied with the result.